Crafting the UX Strategy is needed!
UX Strategy lies at the crossroads of UX design and business strategy. It’s a plan-of-action on how to find out if the user experience of a product is aligned with the business objectives.
It is used to create an understanding between designers and the goals of the business/product/feature. More specifically, it’s a document of guidelines and rules that outline how the design team aims to achieve the organisation/product objectives.
Every part of the strategy should be researched, vetted and approved by relevant stakeholders.
Creating the UX Strategy
The point of a strategy is not to prescribe what to do but a document that drives decisions. It focuses on:
- Goals over action
- Ideas over to-do list
The aim is to create a shared vision of the product and how to create it, it should be easy to understand and follow by everyone involved.
Ideally, this document should be a short read, should be an artifact that can be accessed with ease and even hung up to view and refer to on a regular basis. Often during projects, designers can go off in a tangent so having the strategy clearly visible to refer to creates constraints which help to establish design decisions.
The Four Tenets of UX Strategy
01. Business Strategy
It is how the company is perceived, it’s objective for scaling and making money. Competitive advantage such as cost leadership and differentiation are methods for organisations and products to increase success. Differentiation is where designers can make an impact.
02. Value Innovation
Changes implemented through value innovation create new or improved elements for the product or service but also result in cost savings by eliminating or reducing unnecessary aspects during the product lifecycle.
Sustaining innovation occurs differently from disruptive innovation and is about finding an opportunity to do smaller changes.
03. Validate User Research
Drawing from experience, when dealing with senior management with outlandish product/feature recommendations, validating user research is key to focusing on the right problems and decision making. A useful way to do this is to bring the various stakeholders to user research and testing sessions. This way everyone involved can see for themselves how a product/feature performs in front of real users.
04. Killer UX Design
Is accomplished when the product interface allows its users to easily accomplish their goals with little resistance. A frictionless experience is accomplished by:
- Working collaboratively with stakeholders and teammates at the idea’s inception
- Help determine the key features that are critical to your product
- Learn everything about the existing market space to identify UX opportunities that can be exploited
- Talk directly to potential and existing power users to discover and validate the products primary utility
- Weaving the UX through all touch points — online and offline — enabling an experience that is frictionless
Our work shows us to be agile, flexible, innovative and determined to succeed, feel free to experience our past work.
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The Uniform Studio
Providing clients with a more unified uniforms solution
We truly believe, the only way to ensure a company’s success if by talking to those who need and use your services, that’s your users. By talking to them, analysing what they are saying/not saying and aligning those facts to your company goals.
We call this our “USER” framework.