The user is our priority

It is said “Time waits for no man” the same is true for your customers. When your customer reaches out to you, it’s good practice to acknowledge their request (in UX we call this a ‘NEED’), at User Centric we create a strategy towards giving your users what they want.

Delight your users

At User Centric the user is our focus and our goal is to help them complete their tasks swiftly & successfully. How we can do this is where the science and emotional come into the fore.

Customer delight is exceeding a customer’s expectations to create a positive customer experience with a product or brand. By going above and beyond to create a memorable customer experience with things like discounts, gifts, promotion, or spontaneous outreach to your customers, you can foster an emotional connection and sense of good-will that will make them more likely to be loyal to your brand long-term.

User Experience

UX is a mindset that is shared by the whole team. It is the team’s way of empathising with your users and being inquisitive about what they want. In this way UX isn’t a single step in a process but a skill that must be applied at each stage.

After 20 years of working within the design, marking & customer engagement fields, we believe we have learned how users choose to communicate & interact with businesses.

Delight your users

Users are using an ever-increasing variety of touch points to access services, from face-to-face to web, apps and even kiosks. Designing for one type of device will leave some of your users with a frustrating experience with the others.

We design and develop with the Omni-Channel experience in mind, ensuring the users’ experience the same feeling thought their interaction regardless of the medium they use.

Recent experiences

Our work shows us to be agile, flexible, innovative and determined to succeed, feel free to experience our past work.


Providing a better property agent experience.
Real estate


General Pension and Social Security Authority in the United Arab Emirates

SkyNews Arabia

Sky News Arabia is an Arabic news and current affairs channel broadcast mainly in the Middle East and North Africa

The Uniform Studio

Providing clients with a more unified uniforms solution
Apparel & Fashion

We truly believe, the only way to ensure a company’s success if by talking to those who need and use your services, that’s your users. By talking to them, analysing what they are saying/not saying and aligning those facts to your company goals.

We call this our “USER” framework.

jumpstart your business

User Centric

We opened our doors in 2015. Since inception, our belief is that we can make a difference to the public and our partners in putting users first. An agency that truly looks at the bigger picture in every project undertaken.

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